Primary Care

Options for the whole family. The certified individuals at River Road Medical Group will see you as an individual and/or family. We offer a variety of services to fit your needs including comprehensive and preventative care. For women, we can also provide gynecological services, birth control guidance, and options for menopause. Board-Certified, Dr. Patricia Buchanan works hard to provide easy, accessible primary care for families and individuals throughout the Eugene area. Let us be your lifelong choice.


We provide:


We know you are busy and we are working hard to use technology to make healthcare easier. Take advantage of our online appointments, text reminders, internet portal, and Healow App to see your records, lab and test results, statements, or pay online. Message us to check on a prescription refill or follow-up with a quick question from a prior appointment. The Healow App also allows you to see immunization records.



Primary Care Services

Our goal is to provide personalized, comprehensive medical care of the highest quality. 

Personalized Healthcare Services

Providing personalized healthcare services for more than 60 years.

Together, you and your healthcare provider will make treatment decisions about your health. We use a team-based approach, which means Medical Assistants, Nurses, Care Managers, and other healthcare professionals work with providers to maximize your health. To make good decisions, your team needs accurate information. It is important to bring all medications and over-the-counter treatments, including vitamins and herbal supplements to each visit. It can also be helpful to write down questions you would like discussed at your visit. In some cases, we may not be able to address each item on your list in a single visit, but you and your provider will be able to create a plan and schedule future visits, tests, or referrals.

Frequently Asked Questions

For any additional questions, please feel free to give us a call during our normal operating hours at (541) 688-0674.

  • What are your business hours?

    We are open 8:00 AM - 5:00 PM Monday-Friday.

  • Where are you located?

    We are located at 890 River Road, Eugene OR 97404

  • Do you accept my insurance?

    We accept most insurances. Currently, we are not in-network with Lifewise or Cigna. Trillium patients are assigned by Trillium. To request one of our providers, please call their office. 


    We are currently in-network with: 

    • Regence
    • Blue Cross Blue Shield
    • Moda
    • Meritain
    • Providence
    • PacificSource
    • Health Net
    • Medicare
    • Medicare Supplements (AARP)
    • Medicaid (Trillium and PacificSource)

    We also offer self-pay solutions for those without insurance.

  • Will my insurance pay for my service?

    Services may be covered in full or in part by your health insurance or employee benefit plan. Please check your coverage carefully by asking the following questions:


    • What is my health insurance coverage and benefits?
    • What is my deductible and has it been met?
    • Do I have a co-pay? If so, how much is it?
    • What is my wellness visit coverage?

  • Do you offer self-pay options?

    Yes. Self-pay patients must pay for their first visit in full at the time of visit. We offer a prompt payment discount of 20% and accept cash, checks, and all major credit cards.

  • Do you provide healthcare services for all ages?

    Yes. We provide healthcare solutions for those from newborns to centenarians.

  • How do I contact my provider?

    You may send us a message through the Patient Portal Website or the Healow App. You may also call our office at 541-688-0674 between 8 AM and 5 PM on Monday – Friday.

  • How do I request prescription refills?

    We ask that you contact your pharmacy directly to request prescription refills, even if your medication bottle indicates that there are no refills left. We have a nursing staff member assigned to address prescription refill requests we receive from pharmacies. If you are due for an appointment, we will contact you to let you know. Refill requests are addressed Monday through Friday 8:00 AM – Friday 5:00 PM only. There are no after-hours or weekend refills of prescription medication.

  • How will I be notified of my lab test results?

    Once you have signed up for the Patient Portal or Healow App you will receive an email or text notifying you when your results are available to view. If you have not signed up for these services, you may receive your results by mail. You may also be called if there are special instructions or comments to be relayed to you from the provider.

  • Do you send me copy of my lab test results?

    You can access your lab test results from the Patient Portal. If you have not signed up for the Patient Portal you may receive your lab test results by mail.

  • Do you offer same day appointments?

    Yes! We do offer same-day appointments.

  • How do I schedule an appointment?

    You may call our office to schedule at 541-688-0674 or, if you are an established patient, you may schedule online through the Healow website or app.

  • What is your cancellation and no-show policy?

    We understand that sometimes you have to cancel an appointment at our office. If this happens, we require you to call our office no less than 4 hours in advance, preferably 24 hours in advance, so that we can open the appointment slot to other patients needing care. Three missed appointments will result in dismissal from River Road Medical Group. In addition, new patients that miss their first appointment may be dismissed as well.

  • What are you doing in regards to COVID-19?

    Our lobby has limited seating meeting social distancing requirements. We require the temperatures of staff and patients checked upon entering the building. For an extra precaution, we have tents set up outside for patients to be seen who are experiencing symptoms or for those who do not wish to come inside.

  • Do you offer onsite emergency services?

    We offer 24/7 physician on-call services but do not offer onsite emergency services. We do not take emergency walk-ins. If you are having a medical emergency we suggest to call 9-1-1 or visit your local emergency room. 

  • Do you offer language options other than English?

    When necessary, we provide interpreter services for languages other than English. If this is something that you may need for your appointment, we request that you let us know at the time of scheduling.