New Patients

*We are currently closed to new patients as of July 2026*

If you have any questions, please call the office during our normal business hours of Monday through Friday, 8:30 a.m. – 5:00 p.m., at 541-688-0674.


Insurance     

River Road Medical Group is contracted with most major insurance companies and networks. Each individual contract and policy is different therefore, we recommend you check with your insurance carrier prior to your appointment and make sure our facility is considered in-network. If we are participating providers with your insurer, a discount may be deducted from our regular fee. As part of your contract with your insurance company we are legally required to collect all co-pays and / or deductibles from you at the time of service. We ask that you are prepared to pay your co-pay and /or deductibles at the time of each service. We conveniently accept the following methods of payments: Cash, Check, Visa, Mastercard, and Discover. Our fees have been developed using fee schedules published by the Centers for Medicare and Medicaid Services (CMS).

River Road Medical Group is currently at capacity for Medicare and Medicaid patients and is not currently accepting new patients eligible for these insurance plans who are not already established.


**URGENT UPDATE Oct 23 2026**


Open Enrollment- Insurance changes for 2027


2027 Insurance Contracting Updates

River Road Medical Group (RRMG) wants patients to be informed when choosing health insurance coverage for 2027. Please review the following contracting updates carefully before selecting or changing your plan.


Public Employees’ Benefit Board Members

RRMG is contracted with Moda Health, and our providers are considered in-network for PEBB members who select a Moda plan.

If you enroll in a Kaiser plan, RRMG services will be considered out-of-network, and you will not be eligible for in-network benefits. Due to contracting limitations and Providence’s exit from PEBB, Moda is currently the only plan that provides in-network access to RRMG.


Oregon Individual ACA Marketplace Plans

Four insurers will offer plans through Oregon’s individual Affordable Care Act marketplace in 2027. RRMG is contracted with Moda Health and Regence BlueCross BlueShield of Oregon and is considered an in-network provider for those plans.

RRMG is out-of-network with plans offered by Kaiser and BridgeSpan.


Atrio Medicare Advantage

RRMG was unable to reach a mutually agreeable contract with Atrio Medicare Advantage and is not participating in that network as of February 2027.


Medicare Plans In-Network with RRMG

RRMG remains contracted and in-network with the following Medicare plans:

  • Medicare Part B
  • UnitedHealthcare
  • AARP Medicare Plans from UnitedHealthcare
  • Regence
  • Moda Health
  • PacificSource
  • Wellcare
  • Aetna
  • Trillium


Third-Party Administrators (TPA)

Beginning in 2027, RRMG will no longer submit claims directly to insurance plans that use the TPAs or networks listed below due to ongoing reimbursement and payment concerns. This change applies to but not limited to:

  • MultiPlan
  • PHCS
  • 6 Degrees
  • C.A.S.
  • Cigna Health and Life
  • Allied Health
  • First Health
  • Delta Health Systems
  • Allegiance Benefit Plan
  • Imagine Health
  • United American Insurance Co.

Patients covered by these TPAs or networks will receive a claim summary containing the information necessary to submit claims directly to their insurance plan for reimbursement.


Uninsured and Out-of-Network Patients

If you do not have insurance or choose to receive care using an out-of-network insurance plan, payment for services is due at the time of your visit. As a courtesy, RRMG offers a 20% self-pay discount when payment is made in full at the time services are rendered.


Coming Soon: Direct Patient Care

River Road Medical Group is developing Direct Primary Care options to give patients another way to access affordable, personalized primary care. These options are being designed with self-pay patients and those whose insurance we do not contract with in mind.


We look forward to sharing details about pricing, included services, and enrollment as they become available. Check back for updates as we work to make ongoing care more accessible for our community!



**Insurance and Payment Update Oct 1 2026**

River Road Medical Group’s participation with some insurance plans is changing. Please confirm with our office that we are contracted with your specific plan and ensure your insurance information on file is current.

Patients with out-of-network insurance may continue receiving care at our office. We will submit claims as a courtesy, but coverage and payment are not guaranteed. A $100 deposit is required when scheduling, with the remaining balance due at the time of service. The deposit will be applied toward your visit or an applicable no-show fee.

We offer a 20% discount for out-of-network and self-pay patients who pay in full at the time of service. Payment arrangements must be made with our billing department before your appointment and do not qualify for the discount.

Please check back for updates. We are exploring additional affordable care options for patients who are uninsured, have out-of-network insurance, or have high deductibles. We will share details as these options become available.

We understand these changes may create financial challenges and appreciate your understanding. Please contact our office with questions about your plan or payment options.


Cancellations

If you need to cancel or reschedule an appointment, please give us at least 24 hours’ notice. Failure to do so may result in a fee. We do understand situations may arise beyond your control however, this courtesy allows us to continue to operate efficiently and use the time reserved for you to see other patients in need.

Financial Policy Acknowledgement

As indicated in our financial policy, River Road Medical Group will request a $250.00 dollar deposit for new patients without proof of insurance or choose not to disclose their social security number.


Emergencies

If you need emergency medical assistance, please dial 9-1-1. Once established, if you are experiencing a non-life-threatening medical issue and need to contact the clinic after hours, call the office line at 541-688-0674 and our answering service will connect you to the on-call physician.


Prescriptions

Please contact your pharmacy for prescription refills. Allow 48-72 hours for refills to be processed. Our practice utilizes an automatic calling system that will call you once your prescription has been sent to the pharmacy.